Terms and Conditions
Website Terms and Conditions
Privacy Policy & GDPR.
Terms and Conditions.
Galaxy Adventures
Terms and Conditions
1. Definitions
In these Terms and Conditions, “Galaxy Adventures”, “we”, “us”, or “our” refers to Galaxy Adventures.
“You” or “the Client” refers to the individual, organisation, or business purchasing or participating in services provided by Galaxy Adventures.
2. Payment, Transfers, Cancellations and Attendance Terms
2.1 Payment Requirements
- All invoices must be paid in full no later than 28 days prior to the commencement date of any activity, training, or course, unless otherwise agreed in writing.
- Group bookings require a 50% non-refundable deposit at least 30 days prior to the course start date. The remaining balance must be paid no later than 14 days prior to the course.
- Payment processing providers may charge transaction or administrative fees. These fees are non-refundable and will not be covered by Galaxy Adventures if a course or training is cancelled, transferred, or amended by either party.
- All work, bookings, and arrangements must be agreed in writing prior to services being delivered.
2.2 Transfer Requests (Change of Date)
All transfer requests must be submitted in writing using the contact details provided in the booking confirmation.
Fees for transfers are as follows:
- More than 4 weeks before the commencement date
- First transfer: No charge
- Any subsequent transfer: 25% of the total booking fee
- Between 2 and 4 weeks before the commencement date
- 25% of the total booking fee
- Less than 2 weeks before the commencement date
- 50% of the total booking fee
Transfers are subject to availability and are not guaranteed.
2.3 Cancellations
All cancellation notices must be provided in writing to the contact details stated in the booking confirmation email.
Cancellation charges are as follows:
- More than 4 weeks before the commencement date
- Full refund
- Between 2 and 4 weeks before the commencement date
- 50% of the total booking fee charged
- Less than 2 weeks before the commencement date
- 100% of the total booking fee charged (no refund)
Where payment has not yet been made, the applicable cancellation fee remains payable.
2.4 Late Attendance Policy
The following rules apply to all delegates attending courses:
- Up to 15 minutes after the stated start time
- The delegate may be permitted to continue with the course.
- The delegate may be required to remain after the session to complete missed learning, assessments, or paperwork.
- More than 15 minutes but less than 30 minutes after the stated start time
- Attendance will be at the sole discretion of the Tutor/Instructor.
- The delegate must have contacted the Tutor prior to the official start time to advise of lateness.
- The Tutor’s decision is final and non-negotiable.
- If the delegate is not permitted to continue, all fees paid or invoiced will be forfeited.
- More than 30 minutes after the stated start time
- The delegate will not be permitted to attend or continue the course.
- All fees paid or invoiced will be forfeited.
2.5 Written Notice Requirement
In all circumstances, including transfers, cancellations, or amendments, notice must be provided in writing to the contact details specified in the booking confirmation email. Verbal notice will not be considered valid unless confirmed in writing.
3. Amendments to Terms
- These Terms and Conditions come into effect upon:
- Signing a contract,
- Making payment,
- Confirming agreement via email, or
- Participating in services.
- We reserve the right to update these Terms and Conditions at any time. Clients will be notified of significant changes via email where reasonably practicable.
- Continued use of our services constitutes acceptance of any updated Terms.
4. Client Responsibilities – Facilities and Safety
- Where training or services are delivered at a client’s premises, the client is responsible for ensuring:
- Health and safety compliance,
- Fire and evacuation procedures,
- Site induction or familiarisation,
- Sign-in and sign-out procedures,
- Compliance with all site-specific policies.
- The client must ensure that any equipment provided by them is inspected, tested, and safe for use prior to our staff using it.
5. Contact
For any questions regarding these Terms, please contact:
Email: galaxyadventures13@hotmail.com
Website Terms and Conditions
Welcome to the Galaxy Adventures website (galaxyadventures.co.uk). By accessing or using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.
- The content of this website is provided for general information only and is subject to change without notice.
- We do not guarantee the accuracy, completeness, or suitability of information on this website and exclude liability to the fullest extent permitted by law.
- Use of any information or materials on this website is entirely at your own risk.
- Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.
- You agree not to misuse the website in any way.
- If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.
- You agree to indemnify Galaxy Adventures against any losses, damages, or costs arising from your breach of these Terms.
- These Terms are governed by the laws of England and Wales (and, where applicable, Scotland and Northern Ireland).
- You must be at least 13 years old to use or register on this website.
- By registering or making a purchase, you consent to the use of your data in accordance with our Privacy Policy.
- All images, videos, and content on this website are owned by Galaxy Adventures unless otherwise stated and may not be copied without written permission.
- External links are provided for convenience only and are accessed at your own risk.
- Legal notices must be sent directly to Galaxy Adventures by post unless otherwise agreed.
- By subscribing, you consent to receive communications. You may opt out at any time using the unsubscribe option provided.
- Clients are responsible for ensuring courses or services are suitable for their needs prior to purchase. Refunds will not be provided for additional or unsuitable training booked in error.
- For blended or multi-part courses, clients must ensure participants are booked onto all required components with an approved instructor.
Privacy Policy (GDPR)
Galaxy Adventures respects your privacy and is committed to protecting your personal data.
1. Information We Collect
We may collect and process the following information:
- Name, title, and contact details
- Address and date of birth
- Email and telephone communications
- Course and qualification information
- Payment details (processed via secure third-party providers)
- Records relating to training, assessments, or incidents (including first aid reports where applicable)
We may also receive personal data from employers, parents/guardians, or awarding organisations where relevant.
2. How We Use Your Information
We process personal data for purposes including:
- Course bookings, training delivery, and certification
- Communication and customer support
- Compliance with awarding bodies and regulatory requirements
- Administration, invoicing, and record keeping
- Quality assurance, audits, and business analysis
- Legal and contractual obligations
- Marketing communications (where consent is provided)
We may share information with relevant awarding organisations, including:
- Royal Life Saving Society UK (RLSS UK)
- NUCO Training Ltd
Information may also be shared where required by law.
3. Legal Basis for Processing
Under the UK GDPR, our lawful bases include:
- Consent
- Contractual obligation
- Legal obligation
- Vital interests
- Public task
- Legitimate interests
You may withdraw consent at any time in writing; however, this may affect our ability to provide services or issue qualifications.
4. Data Storage and Retention
- Data is stored securely in locked physical storage and secure electronic systems.
- We retain records for the duration of the qualification and typically up to 7 years thereafter, unless legal requirements state otherwise.
- Data is securely destroyed after the retention period.
E-learning data may be stored by the relevant course provider as specified during registration.
5. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request erasure in certain circumstances
- Restrict processing
- Object to processing
- Data portability
Requests can be made in writing or verbally, although written requests are preferred.
We will respond within one month of receiving your request.
6. Complaints
If you are unhappy with how we handle your data, please contact us first:
Email: galaxyadventures13@hotmail.com
You also have the right to complain to:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
7. Website Use Disclaimer
Users access this website at their own risk. While we take reasonable steps to maintain security, we accept no liability for cyber incidents, viruses, or technical issues beyond our control.